Filters-NOW.com will refund the purchase price of any standard size filters bought from us. So if you are moving, obtaining a new unit, or simply need another size, then you have come to the right place!
Filters-NOW.com only accepts returns via UPS or FedEx Ground. Be sure to save your tracking number in order that we may confirm receipt. Filters that are returned must be unused and undamaged when they arrive back at Filters-NOW.com. Filters that are received damaged must be reported within 15 days of receipt in order to file a claim (for orders shipped outside of the contiguous United States please see our shipping policy). Filters that are delivered correctly and in good condition are the responsibility of the recipient. Any package that is refused by the recipient and is returned to Filters-NOW will be credited the price of the filters less the cost of the return shipping. All orders returned to Filters-NOW due to incorrect information (i.e. incorrect name, city, zip code, etc) will incur an additional charge to cover the inadvertent delivery.
Please allow 10 business days from the time we receive your items back in order to process the return. Filters, not freight, will be credited back to your card of record.
For further instructions on how to handle your return, please contact Filters-NOW.com toll-free at 1-877-991-0400 or via email.