Terms and Conditions
Safe Shopping Guarantee:
Filters-NOW guarantees that every transaction you make at Filters-NOW.com will be safe. This means you will pay nothing if unauthorized charges are made to your credit card as a result of shopping at Filters-NOW.com.
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Don't want to use your credit card on the Internet?
No problem! Just call toll-free 1-877-991-0400 to place your order or fill out our fax/mail order form by clicking here Fax/Mail Order Form
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, Filters-NOW.com will cover the entire liability for you, up to the full $50. Filters-NOW.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Filters-NOW.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Please email us with any additional questions that you may have in regards to our safe shopping guarantee.
Filters-NOW.com collects the following personal information when you place an order:
Credit card information
Time and date of order
The primary goal in collecting personal information is to allow Filters-NOW.com to provide superior online Customer service. Filters-NOW.com uses the Customer contact information to fill orders, provide Customers with an order confirmation, inform Customers of their order status, and to enhance the operation of the web site.
Filters-NOW.com does not sell, lease, rent, or otherwise distribute your personal information (including emails) to any person, party, or organization outside of the company. All of your personal information is protected through the use of a Thawte Certified SSL Web Server that offers secure communications by encrypting the data sent to and from the site and stores it into the Filters-NOW.com protected database.
Filters-NOW.com does not send unsolicited emails to any person, party, or organization. Filters-NOW.com will not share your contact information with any third party source.
During the normal course of business, Filters-NOW will only send you the following two emails:
- Order confirmation after placing your order.
- Shipping confirmation with tracking number once the product is shipped.
The only exceptions to the two instances mentioned above are if you voluntarily sign up for one of our other services (Email Reminder Program or Automatic Reorder Program), if we need to communicate with you in regard to an order that you placed, or if we are responding to your request for answers to a question.
Lifetime Return Guarantee:
Filters-NOW.com will exchange or refund the purchase price of any standard size filters bought from us. So if you are moving, obtaining a new unit, or simply need another size, then you have come to the right place!
Filters-NOW.com only accepts returns via UPS or FedEx Ground. Be sure to save your tracking number in order that we may confirm receipt. Filters that are returned must be unused and undamaged when they arrive back at Filters-NOW.com. Filters that are received damaged must be reported within 15 days of receipt in order to file a claim (for orders shipped outside of the contiguous United States please see below). Any shortages must be reported within 5 business days of receipt of package in which case the Customer's entire order will be picked up for inspection (please keep original packaging). Filters that are delivered correctly and in good condition are the responsibility of the recipient. Any package that is refused by the recipient and is returned to Filters-NOW will be credited the price of the filters less the cost of the return shipping. All orders returned to Filters-NOW due to incorrect information (i.e. incorrect name, city, zip code, etc) will incur an additional charge to cover the inadvertent delivery.
Please allow 10 business days from the time we receive your items back in order to process the return. Filters, not freight, will be credited back to your card of record.
For further instructions on how to handle your return, please contact Filters-NOW.com toll-free at 1-877-991-0400 or via email.
Shipping and handling charges, as noted on the top of each product page, will be added to your order. All orders are shipped via UPS or USPS (our option). Shipping prices are applicable to the 48 contiguous states only. Please call (do not email) to change ship-to information on an order that you have just placed.
International orders shipped outside the contiguous U.S. will be shipped via USPS. APO boxes (military mail), Canadian orders, Hawaii, Alaska, and all U.S. territories will be shipped via USPS. These orders will incur additional freight charges that will be added to the order and charged to the Customer's credit card of record. Shipping cost on orders outside of the contiguous Unites States will not be shown at the time of checkout. International orders are only guaranteed to the point of shipment therefore damages, product defects, or other situations are the responsibility of the Customer. $50 minimum purchase on orders shipped outside of North America.
Canadian orders will incur an additional freight charge that will be added to the order and charged to the Customer's credit card of record. Canadian orders are normally shipped via USPS Parcel Post. Customer is responsible for all duties, taxes (including Government Sales Tax), brokerage fees, and disbursement fees. Please check with the proper governmental agency for an estimate of these fees. If a package is refused please be advised that we can not refund the original shipping charge nor the cost to bring the shipment back to Filters-NOW. All Canadian orders will be shipped together once a week in order to reduce the cost of shipping.
Unless otherwise noted on our web site, all orders are shipped (i.e. leave our facility) within 24 hours of order placement. Normal transit time via UPS Ground or USPS is 3 to 5 days within the contiguous United States.
Due to the volume of packages being shipped, UPS makes scheduled pick-ups at 9:00 am, 12:00 pm, 3:00 pm, and 5:00 pm. As a result, an order that you recently placed may already have been shipped if there is any delay between the time the order is placed and the time that you call in to request any changes. Orders that have already been shipped are the responsibility of the Customer to return the merchandise for credit.
Filters-NOW is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name etc.) and your package is lost, Filters-NOW is not responsible.
If you enter your address incorrectly on the website, and need it re-routed by UPS to the correct address, you will be charged an additional $11.00 per carton fee to cover costs.
If you decide you no longer want the order and refuse the package, a refusal fee will be deducted from your refund. (The refusal fee is calculated from UPS return charges)
If you contact us by phone after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modification to your shipment. If your order is lost or delivered to the incorrect address, we again are not responsible.
Custom Size Filters:
Custom size air filters are built to your exact specifications. As a result, these filters may not be returned for refund or credit. All custom size air filters are built to tolerances of + or - 1/8".
CAUTION: Most air filters are stamped with a size that is NOT the actual dimension of the filter. Example: A 16x25 filter typically measures 15 1/2 x 24 1/2. Please MEASURE your current air filter in order to get the exact dimensions.
1/2" filters measure approximately 3/8".
1" filters measure approximately 3/4".
2" filters measure approximately 1 3/4".
4" filters measure approximately 3 5/8".
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